What is your change/cancellation policy?

Inline with the current COVID-19 situation [as of May 2020] we have altered our policies to better assist our guests if the situation changes.

Cancellation – If a reservation is cancelled more than 14 days prior to arrival – A full refund.

If a reservation is cancelled within 14 days of your arrival – Refund less $300 administration fee as we organise housekeeping etc.

Or you can change your booking to the same property in 2021 for no charge at the 2020 tariff!

AirBnB Reservations – We use the AirBnB “Strict” policy. Please refer to link for terms and conditions. Be aware, you may not be covered by their Extenuating Circumstances Policy for COVID-19

SPECIAL NOTE: Should Government Travel restrictions on holiday travel be in place prior to your arrival, we will cancel your reservation. This is due to there being fines for both you and us if you travel for holiday purposes against the restrictions on the Health Act.

If available, we suggest you have Travel Insurance for your holiday. Click on the link for a quote.